Customer Service
Customer Supply Chain Services
Two different groups both attended by Leaders/Managers who are focused upon maximizing Customer performance, communication, coordination, and engagement.
Subject matter examples are:
- Latest Industry News
- Challenges & Actions
- Ontime Delivery
- Order Processing
- Systems
- Internal Initiatives
- Outside Resources
- Omni Channel
- Service Levels
- Challenges, Responses
- Customer Scorecarding
- Cost to Serve
- Customer Demands
- Organizational Structure & Roles
- Systems
- Resources
- CSR Incentive Programs
- Employee Measurements
- Deduction Management
- Dept Morale
Participant Title examples are:
- VP Customer Care
- Customer Service Manager
- Customer Supply Chain Manager
- Customer Service Team Lead
- Senior Manager Customer Operations
- Manager Training & Process Analysis
